Proactive Support & Logistics Guide
Everything you need to know about our eco-routes, doorstep refills, authorized payments, and pickup schedules.
Logistics & Route Schedules
Metro Cebu: Free Delivery
Compostela, Liloan, Consolacion, Mandaue, Lapu-Lapu, Cordova, Cebu City, Talisay, Minglanilla
- ✓ Orders ₱300+: Arrive within our standard 0–5 working days route consolidation window.
- 🌱 Orders under ₱300: Placed on Eco-Consolidation (may exceed 5 days) to maximize route density and reduce emissions. Add 1 item to unlock standard delivery!
Urgent Delivery (Express via Maxim)
Need supplies immediately? Opt for Express Delivery. Your order enters our priority preparation queue. Once item availability is confirmed, we book via Maxim.
🛵 Capacity: Up to 10 gallons or 2 carboys per motorcycle.
💵 Payment: You pay the exact Maxim delivery fee directly to the Maxim rider.
❌ Doorstep refill service is NOT available for Maxim deliveries.
Provincial & Cargo Shipping
Due to transit vibrations, gallons and sacks are not shippable outside Cebu. We ship strictly in 500mL Dispensers (4+) or 20L Carboys (2+) for FREE delivery:
- Bacolod: 0–5 working days to DFC Cargo after payment.
- Dumaguete & Sibulan: 0–5 working days to Matiao Cargo after payment.
- Cebu Bus Routes (North & South): Terminal/route pickup for 2+ carboys or door-to-door for 4+ dispensers.
- Nationwide: Select any 4+ 500mL dispensers for FREE J&T/JRS shipping (₱500 fee for 1–3 dispensers).
Factory Gate Pickup (By Appointment)
Pre-arranged orders can be picked up at our manufacturing facility gate:
📍 Senzai Manufacturing Corporation, Looc, Poblacion, Liloan, Cebu
⏱️ Mon–Sat, 1:00 PM – 6:00 PM (except holidays). Note: Not a retail showroom; please wait for order confirmation before heading over.
Payments & Eco Protocols
🌿 Doorstep Refill Guidelines
Our riders pour fresh supplies directly into your empty bottles at your doorstep to eliminate single-use plastics!
✔️ Refillable Daily Liquids:
Dish Soap, Hand Soap, All Purpose Daily Cleaner, Glass Cleaner, Air Freshener, Alcohols, Laundry Liquid, Fabric Softeners, Vehicle Solutions, Pet Shampoo.
❌ Non-Refillable (Chemical Safety Hazards):
Disinfectants, Descalers, Drain Declogger, Bleach, Degreaser Advanced (delivered in factory-sealed containers).
⚠️ Container Standards:
Containers must be thoroughly washed, dry, and have an original Senzai label matching the refilled product.
Official Payment Channels
To prevent scams, pay ONLY to official registered corporate accounts:
Partner bank QR codes (BPI, Metrobank, Unionbank, Landbank, RCBC, Security Bank, GoTyme, MariBank, CIMB, EastWest, PNB) are viewable on your live order tracker.
B2B & Reseller Custom Pricing
Commercial accounts, wholesale buyers, and resellers are serviced through our formal B2B Price Request System.
- Quotations are valid for 6 months based on an approved Minimum Order Amount (MOA).
- Requires a 15% non-refundable semi-annual commitment fee.
- Deliveries are made strictly to the B2B account address; refill services are excluded.
Customer Care & Phone Policy
All inquiries are handled through live chat to ensure accurate record-keeping and faster response times. Our customer care line (09952826531) is strictly for team outbound calls.
Need Immediate Assistance?
Chat with our customer support team right now for delivery tracking, urgent orders, or product inquiries.
How Was Your Experience?
Rate your product quality, delivery speed, or share suggestions directly with Senzai management.